In the jungle of email messages, even an important message can sometimes get lost along the way or end up in the wrong folder. If you are expecting a message from us about your photos being published but haven’t received it, read our first-aid instructions below.
Your photos may already be available to view in our online store, even if the publication message has not arrived in your email.
Please keep the following in mind:
- Keep your photography code safe. You can use it to log in to the online store and view your published photos.
- Check the different folders in your email. Our publication message may have been directed to your spam folder or another folder, for example.
- You must have completed the online registration before we can make your photos available for you to view.
- Make sure you have provided us with your correct email address.
Do you use Hotmail, Outlook or Windows Live?
If you are using the Focused Inbox feature, check your Junk folder and the Other tab for our message.
Also make sure that our email address is not on your blocked senders list. If necessary, you can add our address to your safe senders list.
A full Microsoft storage space or mailbox can also prevent you from receiving new emails. If necessary, free up storage space, for example by emptying your Deleted Items and Junk folders. Please note that a full OneDrive storage can also affect your ability to receive emails.
Do you use Gmail?
New Gmail messages may appear under the Promotions tab. We recommend selecting Most recent as the sorting option for the Promotions tab instead of the default Most relevant. Also check your spam folder and any other folders where the message about your photos being published may have been directed.